Managing Your Orders on the FLECS Vendor Dashboard

FLECS is committed to providing a seamless and efficient order management experience for our vendors. This comprehensive dashboard allows for detailed order tracking, modification, and communication, all designed to streamline your operations and enhance customer satisfaction.

Accessing Your Orders

1. Navigate to Your Orders: Start by visiting FLECS Vendor Dashboard.

2. Find Your Order: You can locate a specific order by using the filter, search function, or simply browsing the list of orders.

3. View Order Details: Click on the order number or the 'view' option to open and review the details of the order.

Understanding Order Details

Each order includes vital details you need to manage and fulfill the order efficiently:

• Item Details: Includes article number, quantity, price per piece, and the total amount.

• General Details: Shows the order status (e.g., Pending Payment, Processing, On Hold, Completed, Pending Company Approval, Cancelled, Refunded, Failed, Draft), the order date, and your earnings from the order.

Modifying Order Status

• Update Status: To change an order's status, simply select the desired new status from the dropdown menu and click 'Update'. This allows for real-time order management and updates to your customers.

  

  Change order status

Communication and Notes

• Order Notes: A section for sending messages directly to customers or for internal notes among your team, enhancing order management and customer service.

Add order notes

Shipping Details

• Shipment Tracking: You can add delivery details such as status and tracking information, ensuring transparency and enhancing customer trust.

Customer Information

• Includes billing and shipping addresses of the customer for accurate and prompt order fulfillment.