FLECS
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General
General
  • Introduction
    • 👋Welcome to FLECS
    • 💡What we do
    • ✨Our Features
  • 🧠Our Principles
  • FLECS Core
    • 💡Overview
    • 💾Installing FLECS Core
    • 🎟️License activation
    • 🖱️App Management
      • Install an App from the FLECS Marketplace
      • Updating an App in FLECS Core
      • Using your App with FLECS Core
      • Using the Import/Export Feature in FLECS Core
      • Sideload an App
    • 📯Exchanging data between apps
      • Connect Node-RED via Mosquitto MQTT to the Service Mesh
  • WebApp Whitelabeling
  • FLECS Marketplace
    • 💡Overview
    • 🏋️My Account on FLECS Marketplace
      • 🎫How to Request a Quotation in the FLECS Marketplace
      • ❓How to Submit a Support Request for Marketplace Products
    • 🎬Device Onboarding Service (D-O-S)
    • ®️Whitelabel the FLECS Marketplace
    • 📈Vendor Dashboard
      • How to Create or Edit a Product on the FLECS Vendor Dashboard
      • Adding Staff Members to the FLECS Vendor Dashboard
      • Managing Your Orders on the FLECS Vendor Dashboard
      • Managing Support Tickets via FLECS Vendor Dashboard
      • How To Handle Quotation Requests in the FLECS Marketplace
  • Fundamentals
    • 🛠️First Steps with FLECS
      • Installing Linux Ubuntu on a Virtual Machine
      • Installing FLECS Core on a Windows PC using Docker Desktop
    • 🏷️FLECS Whitelabeling Subscription
  • 📚Glossary
  • Engineering
    • API Docs
    • App Publishing Guide
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On this page
  • Accessing Your Orders
  • Understanding Order Details
  • Modifying Order Status
  • Communication and Notes
  • Shipping Details
  • Customer Information

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  1. FLECS Marketplace
  2. Vendor Dashboard

Managing Your Orders on the FLECS Vendor Dashboard

PreviousAdding Staff Members to the FLECS Vendor DashboardNextManaging Support Tickets via FLECS Vendor Dashboard

Last updated 1 year ago

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FLECS is committed to providing a seamless and efficient order management experience for our vendors. This comprehensive dashboard allows for detailed order tracking, modification, and communication, all designed to streamline your operations and enhance customer satisfaction.

Accessing Your Orders

  1. Navigate to Your Orders: Start by visiting .

  2. Find Your Order: You can locate a specific order by using the filter, search function, or simply browsing the list of orders.

  3. View Order Details: Click on the order number or the 'view' option to open and review the details of the order.

Understanding Order Details

Each order includes vital details you need to manage and fulfill the order efficiently:

  • Item Details: Includes article number, quantity, price per piece, and the total amount.

  • General Details: Shows the order status (e.g., Pending Payment, Processing, On Hold, Completed, Pending Company Approval, Cancelled, Refunded, Failed, Draft), the order date, and your earnings from the order.

Modifying Order Status

  • Update Status: To change an order's status, simply select the desired new status from the dropdown menu and click 'Update'. This allows for real-time order management and updates to your customers.

Communication and Notes

  • Order Notes: A section for sending messages directly to customers or for internal notes among your team, enhancing order management and customer service.

Shipping Details

  • Shipment Tracking: You can add delivery details such as status and tracking information, ensuring transparency and enhancing customer trust.

Customer Information

  • Includes billing and shipping addresses of the customer for accurate and prompt order fulfillment.

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FLECS Vendor Dashboard
Change order status
Add order notes