How To Handle Quotation Requests in the FLECS Marketplace

As a vendor on the FLECS Marketplace, handling customer quotation requests efficiently is crucial. Here’s a guide on how to manage quotation requests and communicate offers effectively.

Step 1: Access Quotations

1. Navigate to the Vendor Dashboard:

   • Go to Vendor Dashboard → Quote Requests to view all quotation requests you have received.

2. View Quote Details:

   • Click on the View button next to a quotation to see the details provided by the customer.

Step 2: Handling Quotes

• Approve or Counter the Quote:

  • Approve the Quote: If the terms are acceptable, click on the Approve button to finalize the quotation.

  • Provide a Counter Offer: If you want to negotiate, you can adjust the terms or price and click on the Update Quote button to send a counter offer to the customer.

• Expiration Limits:

  • If there is an expiration limit on the quote, it will be displayed at the top of the quote details page.

Step 3: Updating the Quote and Customer Notification

• After providing a counteroffer, make sure to click the Update button to send it to the customer. Customers will receive an email notification about the updated quote and can also view it under My Account → Request Quotes.

Step 4: Converting Quote to Order

• Convert to Order Button for Vendors:

  • If the customer accepts the quote, they are able to Convert to Order directly.

• Convert to Order by Vendor:

  • Vendors also have the Convert to Order button available if the price has not been updated. This makes the process smoother once both parties agree on the terms.

Step 5: Viewing Converted Orders

• After a quote is converted to an order, you can view the order details in the Vendor Dashboard.
• In the Quote Requests section, the status of the quote will change to Converted once it has been turned into an order.
• The Approve status will be shown until the customer has completed the conversion process.

Summary

The quotation system in the FLECS Marketplace allows customers and vendors to engage in a seamless quoting process. Customers can request quotes, negotiate terms, and convert quotes into orders if approved. Vendors can efficiently manage and respond to quotation requests using the Vendor Dashboard, ensuring smooth communication and better business outcomes.