❓How to Submit a Support Request for Marketplace Products
Initiate a Support Request
You can easily contact the product manufacturer for any assistance needed via the "Get Support" feature on the FLECS Marketplace. Support requests can be made both before and after purchasing a product. Below are the various ways to initiate a support request:
Through the Product Page:
Navigate to the specific product in the Marketplace.
Click on Vendor Info and then select Get Support to reach out directly to the manufacturer.
From the Branch Marketplace:
In the Branch Marketplace section, you can choose the Get Support option to access general product support.
Through Your Account Orders:
Go to My Account and select the relevant order.
From there, you can find and click on Get Support for that specific purchase.
After Clicking "Get Support"
After clicking the Get Support button, a pop-up form will appear where you can enter your issue or query. This form will ask for the following information:
Subject: Provide a brief summary of your request.
Order Number: Use the drop-down menu to select the relevant order, if applicable.
Message: Describe your issue or question in detail to help the manufacturer understand your needs.
Types of Support Requests
Pre-Sales Questions: Clarify product details such as features, compatibility, or technical specifications before making a purchase.
Post-Sales Assistance: Get help with product installation, troubleshooting, or after-sales inquiries.
General Questions: Ask any other questions regarding product usage or maintenance.
Managing Support Tickets
All submitted support tickets, along with their responses and the current status, can be accessed and managed via your FLECS account:
Visit https://flecs.tech/my-account/support-tickets/ to view your support ticket history and updates.
This system ensures direct and streamlined communication with the manufacturer, helping you get the assistance you need promptly and effectively.
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